Key responsibilities
• Facilitate/Run Scrum events, including daily stand-up, sprint review, etc. and hold the team accountable for task status and story point documentation
• Coordinate with counterparts (Product Owner and other teams) to ensure the delivery of items according to plan
• Contribute and add value to all Agile/Scrum process meetings such as Sprint backlog review, Sprint planning, and retrospectives
• Work with Product Manager and Product Owner to ensure product backlog Features, User Stories, and Tasks are created and maintained
• Understanding product planning in an empirical environment;
• Coaching the Development Team in self-organisation and cross-functionality;
• Helping the Development Team to create high-value products;
• Removing impediments to the Development Team’s progress;
• Working with others to increase the effectiveness of the application of Scrum in the organization
• Causing change that increases the productivity of the Scrum Team
• Assist with planning and running feature demo meetings for customers and stakeholders. Capture and materialize all customer feedback into backlog items
• Develop, automate, and maintain metrics for Scrum and Kanban processes.
• Maintain Scrum metrics and move the team towards standardized metrics that are commoditized for other teams
• Perform analysis on metrics to determine areas of improvement for the Agile/Scrum processes as it relates to team deliverables and efficiency
• Coach team on areas of improvement
• Assist the scrum team with documenting use-cases and requirements for customer and stakeholder deliverables
• Assist with maintaining automation documentation and user guides
Key competences
● Strong communicator
● Persuasiveness
● Connecting people and teams
● Flexible and well equipped to handle and manage change
● Empathic
● Team player
● Servant leader
Key internal collaboration partner(s)
Key internal collaboration partner(s) ● Collaborates closely with the Product Owner and Development Team
● Collaborates with internal stakeholders, i.e. Technical team, Marketing, Sales, Finance, management
● Scrum Master also helps those outside the Scrum Team to understand which of their interactions with the Scrum Team are helpful and which aren’t. A Scrum Master helps everyone change these interactions to maximise the value created by the Scrum Team
Key external collaboration partner(s)
● Based on project needs may liaise with suppliers, partners, customers and others.
Required level of education
● Certified Scrum Master (CSM) or Certified Product Owner (CSPO)
● Native or near-native proficiency in English and Dutch
Required work experience (years)
• 3+ years of experience working as a Scrum Master, project manager, or product owner on technical projects (Software Development, DevOps, or Big Data)
Technical abilities and skills
• Proven track record of identifying and implementing improvements to processes and projects
• Proven experience with Project management applications such as JIRA/Monday, as well as new-age applications
• Strong understanding of how to maintain a groomed backlog with multiple sprints planned
• Ability to manage work in a highly technical, changing environment
• Experience managing work and dependencies across multiple departments
• Experience creating detailed project plans and estimates for projects and tracking results
Behavioral competencies
• Excellent verbal/written communication skills, including communicating technical issues to non-technical audiences
• Ability to communicate requests from non-technical audiences to a technical team
• Understanding of ITSM concepts
• Strong critical thinking, decision making, and analytical skills
• Outstanding time management skills and attention to detail
• Ability to thrive while working on ambiguous or challenging project
• Lives and breathes Agile processes
Metrics
● Sprint productivity – Percentage of planned user stories delivered On Time In Full
● Sprint Value – real value delivered of each sprint, i.e. real cost savings, extra revenue or margin, etc.